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Message 21 of 22
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Re: High Ping and Packet Loss throughout the day

I will report back tomorrow after my monitor has had a good run at looking at it, but since taking the attenuator out I haven't had any packet loss streaming HD video to my TV.

In engineer will likely bring the levels down a bit but I'd say it feels more stable now than it did before, which isn't saying it will last!

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Message 22 of 22
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Re: High Ping and Packet Loss throughout the day

Just an update on this and a couple of other questions, I've had the attenuator removed from the back of the hub now since last night and these are the results:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9c83007609381c50020bfb2b734224e6cbe5e789-24-07-2020

If you compare that to the graph linked at the start of this thread, it's so much better I cannot believe that it wasn't diagnosed earlier. 

I have a technician coming out next week, but considering everything is working flawlessly now, I've had a single instance of packet loss and no stuttering or any drops since I removed it, is it possible to run the hub with these kinds of power levels long term? I understand an engineer would fit a less powerful attenuator but if the tolerances are so low that any change can knock my internet out, leaving it off seems to have the best results?

Also not sure if it related to fibre but I read a thread by someone who explained that in the summer the copper coaxial cables expand and offer more resistance (https://community.virginmedia.com/t5/Networking-and-WiFi/POWER-LEVELS-amp-SNR-A-TECHNICAL-PRIMER-upd...). If this applies to the issue I'm suffering (or suffered) then it makes sense that it happens around the summer months.

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