Yes it’s not too bad, well up until about 8 PM when it all seems to fall apart.
Anyhow I think the more important thing here is your claim that VM said they will monitor for 24, 48 hours, a week, month etc. no they won’t, the term ‘monitoring’ in itself means nothing. Also VM are technically incapable of doing this, well in any meaningful way, anyway!
So we have to conclude that the VM customer services people were, well, simply lying to you to get you off the phone and they chalk up another successfully closed call.
Anyhow, let’s look at the figures you have posted, modulation level, well who cares? The problem here is that there are far too many people posting on here who think they know what they are talking about and will point to xyz and even highlight it in red for emphasis, but don’t actually understand the underlaying technology and simply claim that if x value is higher than y then that’s the issue.
No, It is never, ever, as simple as that!
Let’s look at your upstream power levels, they are quite high, not far off the point when the hub will simply give up and reset itself, but if it doesn’t get that bad then it does suggest that the hub is struggling to maintain a good connection. And for various reasons (which I’m not going to go into because I can’t be bothered, actually do some work and look it up of you want to), the upstream channels are more susceptible to noise ingress than the downstream ones, so you may not notice a downstream issue.
Anyhow, yes, you do have a degree of a connection issue, now whether this is enough for VM to take a look, and dedicate resources to resolve, well, I’m not sure. Maybe, maybe not
