Virgin Media Community

[ipeelzz]

I called Virgin Media about the constant latency rate. I can't even work from home, which required to do. They stated that repairs are ongoing, been going on for a month and there's 'nothing they can do'. I've paid full price for broadband, that I can't even access 😄

[gary_dexter]

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@ipeelzz wrote:

I called Virgin Media about the constant latency rate. I can't even work from home, which required to do. They stated that repairs are ongoing, been going on for a month and there's 'nothing they can do'. I've paid full price for broadband, that I can't even access 😄

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You pay for up to speeds.

Is there a fault code for this?

[ipeelzz]

What do you mean? I have the highest package provided for my area, and latency (ms) goes way beyond a stable connection rate, unable to work from home. I believe the router is generally failing to input and output quick enough packets to stay at a stable rate. there's no error code, the chart is my flowing ping rate, and as you can see, there's high spikes everywhere on the chart.

[gary_dexter]

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text.

What are you measuring latency with?

[ipeelzz]

https://www.thinkbroadband.com/broadband/monitoring/quality/view/f4ea28948ec0fea5d92bd888f14dff8bd8b... - A very good source if I'm honest, I know people have been using it for a long time, I've seen this from other people with latency issues as well, if you'd to look into the latency topic on this community post.

[gary_dexter]

You need to post the live share url.

And the hub stats requested.