Hi Folks, long time lurker first time poster. I've been having issues with latency spikes since about october last year on the hub 4. Had countless engineer visits that tell me everything they see is fine and can't find any faults however I've done the ofcom speed thing and its came back saying i can leave penalty free but neither them or virgin can tell me why i can leave or what the problem is. I want to get this issue fixed as the other broadband options in my area are very poor. I have attached a few screenshots from the BQM which i have showed every engineer thats visited and they've told me they dont care or use the BQM that everyone on here seems to want me to use. I don't have the numbers here but i know my power levels are all about +4/5. Is there anything i can possibly do? Is it just a simple case of over utilisation? Can anything be done about that? Honestly so fed up, pointless have 1Gb Internet when i cant even game without packet loss and latency spikes. Thanks for any help
four types of causes of spikes can happen 1. Upstream channels maxed out in area 2. modem stalls in needing to send stuff 3. VM ping your connection 4. You have something downloading or uploading maxing out your upto speed for a second
Hi @legacy1 thanks for the reply. I guess id have to call and ask if the upstream channels are maxed out? I do feel like the modem itself stalls but this is the 2nd one ive had in so not sure thats my problem. The VM ping thing doesn't seem to work sorry its just listing thousands of port numbers but no actual data? I also dont think the upload/download is an issue as i rarely ever do any of them apart from the odd game update. Appreciate your help.