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High Latency, packet drops and disconnection on WIRED and WIFI

buchosmambo
On our wavelength

on ‎27-12-2022 12:45

Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife getting regular disconnections during the google meets, teams and so on. 

Hub data below - I will also paste BQM graphs as these are showing regular packet losses. Can anyone look at these and let me know if there is anything of concern from the data and graphs pasted?

 

Cable Modem Status Item Status Comments Channel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
5
DOCSIS 3.1 channels
1
1

 

 
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87 REPLIES 87

buchosmambo
On our wavelength

on ‎27-12-2022 12:46

3.0 Downstream channels


34270000008.40000236.609653QAM2563
14110000008.00000036.386890QAM2561
24190000008.30000336.609653QAM2562
44350000008.59999836.386890QAM2564
54430000008.90000236.609653QAM2565
64510000009.30000336.609653QAM2566
74590000009.40000236.609653QAM2567
84670000009.40000236.386890QAM2568
94750000009.30000336.609653QAM2569
104830000009.59999836.609653QAM25610
114910000009.59999836.609653QAM25611
1249900000010.00000036.609653QAM25612
135070000009.59999836.609653QAM25613
145150000009.90000236.609653QAM25614
155230000009.80000336.609653QAM25615
1653100000010.40000237.355988QAM25616
1753900000010.59999837.355988QAM25617
1854700000010.69999737.355988QAM25618
1955500000010.80000337.636276QAM25619
2056300000010.59999837.355988QAM25620
2157100000010.80000337.636276QAM25621
2257900000010.80000337.636276QAM25622
2358700000010.90000237.636276QAM25623
2459500000010.59999837.636276QAM25624
2560300000010.90000237.636276QAM25625
2661100000010.40000237.355988QAM25626
2761900000010.30000337.355988QAM25627
286270000009.90000237.355988QAM25628
296350000009.80000337.636276QAM25629
306430000009.50000037.636276QAM25630
316510000009.30000337.636276QAM25631


3.0 Downstream channels


3Locked36.60965310
1Locked36.38689000
2Locked36.60965310
4Locked36.38689000
5Locked36.60965300
6Locked36.60965300
7Locked36.60965300
8Locked36.38689000
9Locked36.60965300
10Locked36.60965300
11Locked36.60965300
12Locked36.60965300
13Locked36.60965300
14Locked36.60965300
15Locked36.60965300
16Locked37.35598800
17Locked37.35598800
18Locked37.35598800
19Locked37.63627600
20Locked37.35598800
21Locked37.63627600
22Locked37.63627600
23Locked37.63627600
24Locked37.63627600
25Locked37.63627600
26Locked37.35598800
27Locked37.35598800
28Locked37.35598800
29Locked37.63627600
30Locked37.63627600
31Locked37.63627600


3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels


159Locked406.1479689710439
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buchosmambo
On our wavelength
In response to buchosmambo

on ‎27-12-2022 12:47

3.0 Upstream channels

 

13010000030.5205995120 KSym/sec64QAM12
22360000030.0205995120 KSym/sec64QAM13
33660000031.0205995120 KSym/sec64QAM11
44310000032.0205995120 KSym/sec64QAM10
54960000032.5205995120 KSym/sec64QAM9



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0030
3US_TYPE_STDMA0010
4US_TYPE_STDMA0020
5US_TYPE_STDMA0040



3.1 Upstream channels


1410.029.02KQAM8


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
14OFDMA20053.920
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Tudor
Very Insightful Person
Very Insightful Person
In response to buchosmambo

on ‎27-12-2022 12:48

We need the upstream stats as well, they are just as important. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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buchosmambo
On our wavelength
In response to buchosmambo

on ‎27-12-2022 12:51

Graphs from last 3 days. 

This is very annoying ....can anyone help please

 

buchosmambo_0-1672145361582.pngbuchosmambo_1-1672145394447.png

 

buchosmambo_2-1672145430742.png

 

 

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buchosmambo
On our wavelength
In response to Tudor

on ‎27-12-2022 14:13

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13010000030.5205995120 KSym/sec64QAM12
22360000030.0205995120 KSym/sec64QAM13
33660000031.0205995120 KSym/sec64QAM11
44310000032.0205995120 KSym/sec64QAM10
54960000033.0205995120 KSym/sec64QAM9



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0030
3US_TYPE_STDMA0010
4US_TYPE_STDMA0020
5US_TYPE_STDMA0040



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
1410.029.02KQAM8


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
14OFDMA20053.920
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buchosmambo
On our wavelength
In response to buchosmambo

on ‎27-12-2022 19:45

Anyone able to help with these stats? 

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buchosmambo
On our wavelength
In response to buchosmambo

on ‎28-12-2022 15:04

Uodate: these interruptions on both wifi and wired hapoenening exactly every half hour. I noticed this today while playing online on my ps4 which is coonected via ethernet cable... 

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buchosmambo
On our wavelength
In response to buchosmambo

on ‎29-12-2022 08:36

I will paste all the tables again

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

34270000008.736.4QAM2563
14110000008.236.4QAM2561
24190000008.436.6QAM2562
44350000008.836.6QAM2564
54430000009.136.6QAM2565
64510000009.637.4QAM2566
74590000009.636.6QAM2567
84670000009.737.4QAM2568
94750000009.536.6QAM2569
104830000009.836.6QAM25610
114910000009.936.4QAM25611
1249900000010.136.6QAM25612
135070000009.936.6QAM25613
1451500000010.136.6QAM25614
1552300000010.137.4QAM25615
1653100000010.637.4QAM25616
1753900000010.737.6QAM25617
1854700000010.837.4QAM25618
1955500000010.937.4QAM25619
2056300000010.937.4QAM25620
2157100000011.137.4QAM25621
2257900000010.937.4QAM25622
2358700000011.137.4QAM25623
2459500000010.737.6QAM25624
2560300000010.637.6QAM25625
2661100000010.137.4QAM25626
2761900000010.137.6QAM25627
286270000009.837.6QAM25628
296350000009.737.4QAM25629
306430000009.637.4QAM25630
316510000009.437.6QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

3Locked36.38689000
1Locked36.38689000
2Locked36.60965300
4Locked36.60965300
5Locked36.60965300
6Locked37.35598800
7Locked36.60965300
8Locked37.35598800
9Locked36.60965300
10Locked36.60965300
11Locked36.38689000
12Locked36.60965300
13Locked36.60965300
14Locked36.60965300
15Locked37.35598800
16Locked37.35598800
17Locked37.63627600
18Locked37.35598800
19Locked37.35598800
20Locked37.35598800
21Locked37.35598800
22Locked37.35598800
23Locked37.35598800
24Locked37.63627600
25Locked37.63627600
26Locked37.35598800
27Locked37.63627600
28Locked37.63627600
29Locked37.35598800
30Locked37.35598800
31Locked37.63627600
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buchosmambo
On our wavelength
In response to buchosmambo

on ‎29-12-2022 08:40

Time Priority Description

Thu 22/12/2022 11:05:076US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 12:18:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 12:25:516US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 14:00:546CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 15:27:176US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 17:06:404DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 17:06:406DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 22/12/2022 19:09:226US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 05:55:063No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 06:12:396US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 06:56:403No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 09:02:336US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 12:51:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 13:06:366US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 19:05:473No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 24/12/2022 20:02:406US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 11:13:493No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 12:03:146US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 15:10:543No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 16:02:496US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 19:21:103No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 20:02:476US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 22:31:274DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 22:31:276DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 25/12/2022 23:02:506US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 01:55:523No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 02:02:576US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 04:13:003No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 05:02:576US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 06:10:383No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 08:03:076US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 16:50:463No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 17:46:016CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 26/12/2022 19:03:066US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/12/2022 21:57:373No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 27/12/2022 22:22:306US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 06:36:323No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 07:03:296US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 18:41:436CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 19:03:426US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 20:25:396CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 28/12/2022 22:03:476US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/12/2022 01:35:183No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/12/2022 01:37:343Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/12/2022 01:37:343Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/12/2022 01:39:343No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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