Around 10 days ago, our Virgin Media Super Hub 3 reset itself and rather than our usual SSID showing, it was just Virgin Media. I had to login to the router and change it back to what we had before.
Since this instance, gaming has been problematic. I am receiving spikes in my latency and packet loss too. Our internet has been working fine before this unusual rest. I called Virgin Media who told me that there is potential issues in my area since March 2020 with the network and this may have caused our router to reset and that the connection should stabilise.
Unfortunately, we are still receiving big spikes in latency and packet loss throughout the day and gaming has become unplayable.
Speedtests are fine, but it's just this high latency.
Please find the log of the router status below along with a broadband quality check t hat for some reason stopped in the afternoon.
Re: High Latency and packet loss, router reset itself
2 weeks ago
- last edited
2 weeks ago
It's getting even worse. Rang Virgin several times and they have said there is an outage/high utilisation recorded in the area that is causing the issue, reported since May!!. Initially said it was raised in May and would be finished last week but it's been extended by two weeks. Is this going to be fixed and is this really related to an outage/high utilisation I can't even see when I type most post code in the service status in my area? The spikes in high ping are both when connecting through a wired and wireless connection.