Virgin Media Community

[dadof]

Hi 

for the last couple of weeks i have been experiencing high latency and packet loss. I have made no changes at all. But i am hearing constant complaints about Xbox's lagging and streaming video stopping randomly only to restart again after a period of time.

I have my Hub in modem mode connected to an Eero 6. 

I have signed up for thinkbroadband and here are the links to the latest graph. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f1832504d90cbc550bfbd6f8eb1a3f2954832a91

What should my next steps be? as things are currently not acceptable. 

[jbrennand]

It is suspiciously "rhythmical"...

Have you tried without the Eero and the Hub in normal router mode ?

What does the BQM look like then? Note you need a separate BQM setting up when hub is doing the routing as your ip changes.

[Zach_R]

Hi @dadof,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you've been facing some connection issues recently. I've taken a look at the BQM you shared with your link and I'm unable to see any notable issues there, and I'm also unable to detect any faults when looking over things on our systems.
 

How are things for you today? Any better?

Thanks,
 

[dadof]

This issue is still very much present 

I have removed the Eero from the equation so just using the hub

It's getting so that everything is pretty much unusable until I reboot the lot. Then it seems OK briefly before it all goes wonky again. 

This is my current BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8c67874e2d1e388f7fe2b32eda6899eda012756f-07-02-2023

 I'd appreciate any insight cos its driving me crazy

I will also copy over the various values that were mentioned in an earlier post. 

[buchosmambo]

Thats wrong and needs fixing. I had exactly the same, very rythmical drop outs and disconnections. I have 1Gig package and when my issues started I had Hub 4. Posted power levels here and they were confirmed to be outside of specs so had engineer visit to install attenuator. This brought power levels down but issue remain in place. Few weeks later they gave me new Hub 5 and while its slightly better, I stil have a lot of discconnections on wired especially while playing ps4 (hard wired to the router) my mobile phones are loosing connectiin too so are my all TVs now. Surprisingly the only thing now shown on my BQM are high yellow spikes and no more red spikes like it used to be on Hub 4 and like it is on yours..  But phisically broadband is still poor like it used to be. 

Check your power levels. Good luck mate I hope it goes well for you and you get some help from VM.... 

[Matthew_ML]

Hey dadof, thank you for reaching back out with the BQM.

I am going to send you a PM so we can look into in further details.

Please look out for the purple envelope. Thanks