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SpookyWooky
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High Latency and Packet Loss

Hi all,

Since around 5pm GMT today I have had issues with Latency and Packet Loss, mostly noticeable as I'm being kicked out of online games.

I have had a monitor going since around 6 today:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6d559e5d96cff2843de2baae44c26e4500642fa8 

 Will post Up, Downstream and Network Logs below

Thanks

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SpookyWooky
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Re: High Latency and Packet Loss

Downstream

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

126700000012.537256 qam17
21390000001436256 qam1
314700000014.436256 qam2
415500000014.136256 qam3
516300000013.536256 qam4
617100000013.536256 qam5
717900000013.436256 qam6
818700000013.536256 qam7
919500000013.337256 qam8
1020300000013.137256 qam9
1121100000013.137256 qam10
122190000001337256 qam11
1322700000012.637256 qam12
1423500000012.537256 qam13
1524300000012.637256 qam14
1625100000012.637256 qam15
1725900000012.537256 qam16
1827500000012.537256 qam18
1928300000012.837256 qam19
2029100000013.137256 qam20
2129900000013.937256 qam21
2230700000013.837256 qam22
2331500000013.537256 qam23
2432300000013.537256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.340
2Locked36.320
3Locked36.3200
4Locked36.650
5Locked36.640
6Locked36.640
7Locked36.650
8Locked36.650
9Locked37.360
10Locked37.650
11Locked37.350
12Locked37.350
13Locked37.390
14Locked37.350
15Locked37.350
16Locked37.670
17Locked37.650
18Locked37.650
19Locked37.350
20Locked37.660
21Locked37.350
22Locked37.660
23Locked37.350
24Locked37.650
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SpookyWooky
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Re: High Latency and Packet Loss

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

126700000012.937256 qam17
213900000014.436256 qam1
314700000014.636256 qam2
415500000014.536256 qam3
516300000013.936256 qam4
61710000001436256 qam5
717900000013.836256 qam6
818700000013.936256 qam7
919500000013.537256 qam8
1020300000013.537256 qam9
1121100000013.537256 qam10
1221900000013.437256 qam11
132270000001337256 qam12
1423500000012.937256 qam13
152430000001337256 qam14
162510000001337256 qam15
1725900000012.937256 qam16
1827500000012.937256 qam18
1928300000013.137256 qam19
2029100000013.537256 qam20
2129900000014.337256 qam21
2230700000014.137256 qam22
233150000001437256 qam23
243230000001437256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.340
2Locked36.320
3Locked36.6200
4Locked36.650
5Locked36.350
6Locked36.340
7Locked36.650
8Locked36.650
9Locked37.360
10Locked37.650
11Locked37.350
12Locked37.350
13Locked37.390
14Locked37.650
15Locked37.650
16Locked37.680
17Locked37.660
18Locked37.350
19Locked37.350
20Locked37.360
21Locked37.650
22Locked37.660
23Locked37.360
24Locked37.350
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SpookyWooky
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Re: High Latency and Packet Loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000040512064 qam2
23260000036.8512032 qam5
33940000038.3512032 qam4
44620000038.5512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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SpookyWooky
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Message 5 of 8
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Re: High Latency and Packet Loss

Network Log

Time Priority Description

19/06/2021 18:12:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:46:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:46:10criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:39:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:29:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:29:52criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:24:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:24:32criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:22:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:20:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:20:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:16:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:16:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:15:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:15:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:14:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:13:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:13:38criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:13:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 17:12:34Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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risc19
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Message 6 of 8
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Re: High Latency and Packet Loss

Check for faults in your area. If there are not any then you need an engineer.

 

Your down stream powerlevels are too high. They should all be below 10 and no lower than -6.

 

Some of your upstream modulations are wrong also. 32 qam should be 64 qam.

My Broadband Ping - Virgin Gig1 (router mode)
SpookyWooky
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Re: High Latency and Packet Loss

Thanks for replying - Yeah there's no posted faults using the online tool, I'll ring them in the morning and see about having someone sent out.

 

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Serena_C
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Re: High Latency and Packet Loss

Hi @SpookyWooky

 

Welcome to our Community Help Forum 🙂

 

Sorry to see that you have been experiencing high latecy and packet loss, I understand how frustrating this must be.

 

I'd like to take a look at your account and see if we need to send a technician out, I will send you a private message now to obtain the information I need to do this.

 

Please look out for the purple envelope in the top right corner.

 

Best wishes,

 

Serena

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