on 18-11-2020 11:19
Hi,
I am on Virgin Media M350 Fibre Broadband and have my Hub 3.0 set up in modem mode. I am then using pFsense as a router for my home network.
For a long time now I have been experiencing increased packet loss on my network when using video conferencing apps and gaming. It usually happens during heavy usage. The packet loss happens on WiFi and on wired connections.
Does anyone have any ideas on how to fix this issue? It has been happening since I can remember.
on 18-11-2020 11:21
@harnamc wrote:Hi,
I am on Virgin Media M350 Fibre Broadband and have my Hub 3.0 set up in modem mode. I am then using pFsense as a router for my home network.
For a long time now I have been experiencing increased packet loss on my network when using video conferencing apps and gaming. It usually happens during heavy usage. The packet loss happens on WiFi and on wired connections.
Does anyone have any ideas on how to fix this issue? It has been happening since I can remember.
Post the network, upstream and downstream logs from the hubs admin page
on 18-11-2020 12:04
on 18-11-2020 12:35
on 18-11-2020 14:37
Time Priority Description
18/11/2020 13:24:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 12:34:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 10:34:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 17:38:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 08:55:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 10:38:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 07:14:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 16:55:19 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:12:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 05:38:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 16:55:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 17:38:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 08:54:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 08:29:12 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 07:53:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 03:09:1 notice SW download Successful - Via NMS
04/11/2020 03:05:57 notice SW Download INIT - Via NMS
03/11/2020 13:46:57 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:34:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 20:56:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
I have removed the MAC and replaced with **:**:**:**:**:**
on 19-11-2020 18:55
Hi @gary_dexter
Any ideas from looking at the logs?
on 19-11-2020 19:15
When was the hub last rebooted?
Theres a large number of post rs errors there that could just be historical data.
on 19-11-2020 19:45
I resterted the moden yesterday and still experiencing the same problem.
on 23-11-2020 10:26
Can anything be done for this?
on 23-11-2020 10:38