I've been with VM for nearly 18 months and have had a handful of issues in that time. After having technicians out multiple times, outages with our old Hub 3 were resolved by disabling wifi channel optimisation.
- M100 plan with 2 of us using it quite heavily
- VM Hub 5 (WiFi Channel Optimisation disabled by default)
- DHCP handled on a RaspberryPi running PiHole (issues present with or without this hand DHCP lease allocation shouldn't affect performance in this way to my knowledge)
- 2.4ghz and 5ghz split with 5 IOT devices (couple of smart plugs, google homes and a camera) running on 2.4ghz and everything else on 5ghz
- Devices that can be are run over ethernet. Main PC connected with 2.5G lan, Smart TV, PiHole, Media Server (usually turned off)
Issues are being experienced on both wired and wireless devices
As the title suggests we've been having pretty consistent spikes of high latency and outages for up to a minute becoming more frequent.
I have been experiencing outages and slow periods generally but notice it most online gaming. Often getting packet loss or server latency warnings.
Thanks for the BQM, I'm sorry to see the latency spikes. I can see your Hub is experiencing a Capacity issue on both 2.4Ghz and 5Ghz bands. Can you perform a Pin Hole reset on your Hub for me by following these instructions?
Disconnect all unneeded ethernet cables from the rear of the Hub. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Depress the pinhole switch for a timed 60 seconds then release. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. This will remove all devices that are registered on the Hub, you can then readd the ones you use which may help alleviate the issues 🙂 This will be a factory reset on your Hub, so make sure to write down any passwords beforehand. Let me know how you're gtting on with your connection after this!
Could you please elaborate on VM pinging the router? I imagine this if for measuring outages but I doubt they would stop if it’s one of their monitoring processes?
Speed is usually fine, that test was WiFi which I should’ve mentioned. It was only to show loaded ping stats. My Ethernet devices link speeds are all running at 1Gbps internally apart from my PC on 2.5Gb lan.
I could purchase a third party router but I shouldn’t really have to. I’m hardly running a complex operation here and I thought for the load we put on the hardware and line it should be sufficient to stick with VMs hub 5, even if it does lack features. Also I am trying to establish whether is a line issue or not. If it is just the router being overwhelmed, then I’ll have to purchase a third part one regardless. If this is the case, virgin supplying their “newest gen router with WiFi 6 and 2.5Gb lan” that can’t hold up their cheapest broadband is laughable.