Virgin Media Community

[Pulse]

I've been having on going issues while working and gameing with my ping reaching 200MS. This makes it hard for my work as I have a connection to a VPN what keeps lagging me out and online gaming as I keep rubber banding. Been happening Since December.

I've had the Hub3 swapped, all the connections changed only thing left is structural cabling in my flat.

I have tried both wired and wireless. Is there much more That can be done before I get the structural cabling sorted in my flat?
I have only ever have 2-3 connected at a time to the internet.

[Pulse]

Time Priority Description

17/02/2021 18:06:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:17:54	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:17:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 19:42:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 11:22:33	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 11:22:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 21:17:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:36:8	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:35:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:35:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:35:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:35:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:35:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:32:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:28:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	179000000	5.5	38	256 qam	6
2	139000000	6	38	256 qam	1
3	147000000	6	38	256 qam	2
4	155000000	5.6	38	256 qam	3
5	163000000	5.6	38	256 qam	4
6	171000000	5.5	38	256 qam	5
7	187000000	5.5	38	256 qam	7
8	195000000	5.4	38	256 qam	8
9	203000000	5.1	38	256 qam	9
10	211000000	5	38	256 qam	10
11	219000000	5	38	256 qam	11
12	227000000	4.9	38	256 qam	12
13	235000000	4.8	38	256 qam	13
14	243000000	4.5	38	256 qam	14
15	251000000	4.5	38	256 qam	15
16	259000000	4.8	38	256 qam	16
17	267000000	5	38	256 qam	17
18	275000000	5.1	38	256 qam	18
19	283000000	5.1	38	256 qam	19
20	291000000	5.3	38	256 qam	20
21	299000000	5.4	38	256 qam	21
22	307000000	5.4	38	256 qam	22
23	315000000	5.4	38	256 qam	23
24	323000000	5.3	38	256 qam	24

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	46.8	5120	64 qam	1
2	39400000	45.8	5120	64 qam	4
3	46199988	46.3	5120	64 qam	3
4	53700021	46.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[Andruser]

https://community.virginmedia.com/t5/Networking-and-WiFi/Jitter-and-latency/m-p/4610071#M379031

[Pulse]

Thought as much just wish they say that instead of hours of being on the phone to them. Just some honesty be nice