Hi, my mother and father, both in their 70s, are using your Hub 3.0

[JaneBrennan]

They've just renewed their contract with you. 150G for £29 p/m for 18 months. However, for the last 8-12 months, the Hub 3.0 has been getting so hot that, it needs resetting. WiFi coverage is poor, I've installed 2 TP-Link extenders to help. Mostly, I have to power it off and turn on for them. I'm aware it has no fan to dissipate heat. It's 7 years old. 

I've checked it for obstructions to the ventilation. It's high up. All connections are good. The firmware is up to date. 

The house is a bungalow, the 3.0 worked great for years. Is it a case of upgrade or replacement? 

[Molly_T]

Hi JaneBrennan 👋 welcome to the community! Thank you for posting. 

So sorry to hear these concerns about your parents Hub 3 - I am a little concerned about the hub overheating based on the feedback you have given. I'd like to get this sorted ASAP! So will send you a PM to confirm a few account details for your parents and then we can get an appointment booked in for the hub to be removed and replaced. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞