Virgin Media Community

[ldvrob]

I can honestly say, without hesitation, that since my hub was changed (which I was told to leave for a short period of time, for it to settle down), my WiFi has gone down every day.  I am constantly turning it off and on, which makes very little difference. 

If you are listening Virgin, I pay a lot of money each month for, what I would suggest, is a very poor service. I can't afford to upgrade,  but judging by some of the comments on the forum it wouldn't make any difference. 

I am now also getting pixilated pictures on some of the channels, which is causing a lot of frustration. 

Virgin, if you have a problem, it is time to be transparent.  I have spoken to a small selection of people from different areas of the UK and they confirmed to me that they were having identical issues. 

Something is wrong,  what solution are you working on?

[Client62]

Perhaps share the Hub's upstream / downstream stats - there may be a glaring issue to draw the attention of the VM Team.

[Tudor]

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.