on 02-03-2023 19:53
I can honestly say, without hesitation, that since my hub was changed (which I was told to leave for a short period of time, for it to settle down), my WiFi has gone down every day. I am constantly turning it off and on, which makes very little difference.
If you are listening Virgin, I pay a lot of money each month for, what I would suggest, is a very poor service. I can't afford to upgrade, but judging by some of the comments on the forum it wouldn't make any difference.
I am now also getting pixilated pictures on some of the channels, which is causing a lot of frustration.
Virgin, if you have a problem, it is time to be transparent. I have spoken to a small selection of people from different areas of the UK and they confirmed to me that they were having identical issues.
Something is wrong, what solution are you working on?
on 03-03-2023 09:42
Perhaps share the Hub's upstream / downstream stats - there may be a glaring issue to draw the attention of the VM Team.
on 03-03-2023 10:16
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode