Virgin Media Community

[sdennan2020]

I’m trying to connect my cameras, but my phone will not let me connect it because it keeps saying weak signal. How do I fix this please?

[g0akc]

Is this with WiFi?

what camera?

will the camera connect if you move it close to the hub?

you can also try various wireless settings including 2.4 only or changing channels 

[sdennan2020]

I’m trying to connect my camera to my phone though Wi-Fi but my phone just says weak signal so the camera won’t connect 

[Molly_T]

Hi sdennan2020 👋 welcome to the community! Thank you for posting. 

Sorry to hear about these issues with your camera/phone connecting to each other via Wi-Fi. 

Would you mind confirming what kind of camera it is you are trying to connect to the phone? If this is regarding a ring-doorbell camera you may find you need to split your Wi-Fi Bands as some devices can only operate on either a 2.4ghz or 5ghz Wi-Fi band. You do this by logging into the advanced settings in your Hub. You can see more information via the hep page here 👉 How to set up Virgin Media broadband. 

Let us know if this is not the case and we can offer further support! 

Wishing you all the best 🌞