Virgin Media Community

[Huss21]

 

 

 

 

Hi my wi-fi is extremely  slow on all the devices. It all started when I received a error message stating that www.wifiext certificate is not to be trusted. I have no idea what that is as I’ve never used it. This message only shows when I’m using the wi-fi. 

please see images attached. 

[spgray · Accepted solution]

your WIFI hasn't been hacked, but it appears your iphone has a certificate installed claiming to be from netgear (nothign to do with virgin).

do you have any netgear equipment?

[Huss21]

Yes we are using a netgear extender. It seems the third party net gear has been hacked? As whenever I switch it on, only then I receive this error message and the internet is super slow. My sisters phone is also receiving the same error message so it’s not just my device.therefore I believe it’s been hacked? What can I do about this? I need the extender as it reaches my bedroom. 

[apcyberax]

not been hacked. the domain mywifiext.net belongs to netgear

https://www.mywifiext.net/
Seems to be trying to reach a setup page for the extender. what is on the page if you access it

[Huss21]

I have never used https://www.mywifiext.net/ though? Usually the extender works by itself. 

[apcyberax]

well whats the site show you. its trying to forward you to the extenders setup page. maybe its gotten reset

[Huss21]

Maybe. I’ve **bleep** down  my phone and don’t seem to be getting this issue anymore. Just going to wait and see if it pops up again 

Also  should I be concerned that the network in unsecured? 

[apcyberax]

yes you need to secure it