Virgin Media Community

[Saimraza81]

4 years of pain 

For the longest time my internet connection has been terrible. It’s been slow, always disconnecting, and never ever reliable. From dying at night to disconnecting randomly and having extremely slow speeds, I’ve had enough. I’m switching until the contract is up and I beg for someone to help me plz because I can’t take this anymore 

[goslow]

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@Saimraza81 wrote:

4 years of pain 

For the longest time my internet connection has been terrible. It’s been slow, always disconnecting, and never ever reliable. From dying at night to disconnecting randomly and having extremely slow speeds, I’ve had enough. I’m switching until the contract is up and I beg for someone to help me plz because I can’t take this anymore 

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Unfortunately your past posting history seems to have been removed apart from your most recent post.

What have you tried in the past on here to resolve?

Have you set up a BQM to track your connection automatically to try and identify disconnections?

https://www.thinkbroadband.com/broadband/monitoring/quality

Have you posted your router stat's (downstream and upstream signal levels and network logs) for comment by forum members?

[Adri_G]

Hey Saimraza81, thanks for posting on our help forums and sorry to hear of the ongoing issues with your connection and speeds.

We're eager to help, from our checks there don't seem to be any faults in your area and service causing this.

Could you please share more details on this so we can assist? Have you had connection problems (slow speeds, drop-outs) over ethernet connections or only wireless?

Also, are there any spots in your house where the signal is always poor for all devices and do all devices disconnect/slow down at the same time when the issue occurs?

Please, let us know and we'll be glad to support you further.

[Saimraza81]

Hi there yes I had set that up in the past only for the engineers at Virgin to say nothing about it. The graph had shown my wifi cut several times however idm doing it again to show. 

[Saimraza81]

Both wireless and Ethernet connections. And every corner of the house suffers from the same problem 

[John_GS]

Hi @Saimraza81 

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂