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Help interpreting BQM graph and generally garbage connection.

Hello

 

I'm on the Hub 4, had engineers come round and even some recabling done (or so I'm told). Like everyone else, my service is still pretty bad. The issue happens with both wired and wireless. I've done various reboots, split the wifi into 2.4 and 5g and made sure everything is connected tight and proper.

I tried contacting Virgin trying to get a replacement hub as the current one gets pretty darn warm and the wifi often cuts out. Calling them first thing at 8am and after being put through to 3 different people and 1hr 20 minutes later the tech team simply just hung up on me. Contacting them through chat using their app was equally as useless. 

 

I was just wondering if someone could help me interpret my BQM graphs and other data (and if any Virgin folk are reading, possibly have a replacement hub 4 sent out). Thank you!

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/62b8859a6d9339392ce10e94f6253ccdc5... 

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Re: Help interpreting BQM graph and generally garbage connection.

 
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000005.00000038.605377QAM2561
102110000002.90000238.605377QAM25610
112190000002.79999938.605377QAM25611
122270000002.59999837.355988QAM25612
132350000002.29999937.636276QAM25613
142430000002.00000037.636276QAM25614
152510000002.00000037.636276QAM25615
162590000001.40000237.636276QAM25616
172670000001.29999937.355988QAM25617
182750000001.40000237.636276QAM25618
192830000001.70000137.355988QAM25619
202910000002.29999937.636276QAM25620
212990000002.29999937.636276QAM25621
223070000001.79999937.636276QAM25622
233150000001.79999937.636276QAM25623
243230000001.70000137.636276QAM25624
253310000001.79999937.636276QAM25625
263390000001.40000237.636276QAM25626
273470000001.09999837.355988QAM25627
283550000001.40000237.636276QAM25628
293630000001.79999938.605377QAM25629
303710000001.79999937.636276QAM25630
313790000001.40000237.636276QAM25631
21470000004.90000237.636276QAM2562
31550000004.69999737.636276QAM2563
41630000004.30000337.355988QAM2564
51710000004.00000037.636276QAM2565
61790000003.40000237.355988QAM2566
71870000003.09999837.636276QAM2567
81950000003.00000037.355988QAM2568
92030000003.09999837.636276QAM2569


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked000
10Locked25555926100
11Locked35297793500
12Locked24297911600
13Locked25135676600
14Locked25056068700
15Locked23765916100
16Locked17278884400
17Locked16844773200
18Locked16919454400
19Locked17162097300
20Locked16620311200
21Locked16715533000
22Locked16719197300
23Locked17199841200
24Locked31516774500
25Locked31676372400
26Locked31631514100
27Locked52550767100
28Locked31418926400
29Locked31014006700
30Locked31168373800
31Locked41397114700
2Locked41385372500
3Locked40417066200
4Locked35572709500
5Locked41364082200
6Locked41307170300
7Locked40121179900
8Locked42001774500
9Locked263926822100


3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked -5.5283901661013
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Re: Help interpreting BQM graph and generally garbage connection.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000045.5205995120 KSym/sec64QAM1
23940000043.2705995120 KSym/sec64QAM4
34620000043.7705995120 KSym/sec64QAM3
45370000045.0205995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Alessandro Volta
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Re: Help interpreting BQM graph and generally garbage connection.

The 3.1 channel level is pretty low there


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Re: Help interpreting BQM graph and generally garbage connection.

Is there anything I can do to remedy that?

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Re: Help interpreting BQM graph and generally garbage connection.

Book an engineer 


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