Hello
I'm on the Hub 4, had engineers come round and even some recabling done (or so I'm told). Like everyone else, my service is still pretty bad. The issue happens with both wired and wireless. I've done various reboots, split the wifi into 2.4 and 5g and made sure everything is connected tight and proper.
I tried contacting Virgin trying to get a replacement hub as the current one gets pretty darn warm and the wifi often cuts out. Calling them first thing at 8am and after being put through to 3 different people and 1hr 20 minutes later the tech team simply just hung up on me. Contacting them through chat using their app was equally as useless.
I was just wondering if someone could help me interpret my BQM graphs and other data (and if any Virgin folk are reading, possibly have a replacement hub 4 sent out). Thank you!
https://www.thinkbroadband.com/broadband/monitoring/quality/share/62b8859a6d9339392ce10e94f6253ccdc5...