Virgin Media Community

[curvy-potato]

Hello

I'm on the Hub 4, had engineers come round and even some recabling done (or so I'm told). Like everyone else, my service is still pretty bad. The issue happens with both wired and wireless. I've done various reboots, split the wifi into 2.4 and 5g and made sure everything is connected tight and proper.

I tried contacting Virgin trying to get a replacement hub as the current one gets pretty darn warm and the wifi often cuts out. Calling them first thing at 8am and after being put through to 3 different people and 1hr 20 minutes later the tech team simply just hung up on me. Contacting them through chat using their app was equally as useless. 

I was just wondering if someone could help me interpret my BQM graphs and other data (and if any Virgin folk are reading, possibly have a replacement hub 4 sent out). Thank you!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/62b8859a6d9339392ce10e94f6253ccdc5... 

[curvy-potato]

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	5.000000	38.605377	QAM256	1
10	211000000	2.900002	38.605377	QAM256	10
11	219000000	2.799999	38.605377	QAM256	11
12	227000000	2.599998	37.355988	QAM256	12
13	235000000	2.299999	37.636276	QAM256	13
14	243000000	2.000000	37.636276	QAM256	14
15	251000000	2.000000	37.636276	QAM256	15
16	259000000	1.400002	37.636276	QAM256	16
17	267000000	1.299999	37.355988	QAM256	17
18	275000000	1.400002	37.636276	QAM256	18
19	283000000	1.700001	37.355988	QAM256	19
20	291000000	2.299999	37.636276	QAM256	20
21	299000000	2.299999	37.636276	QAM256	21
22	307000000	1.799999	37.636276	QAM256	22
23	315000000	1.799999	37.636276	QAM256	23
24	323000000	1.700001	37.636276	QAM256	24
25	331000000	1.799999	37.636276	QAM256	25
26	339000000	1.400002	37.636276	QAM256	26
27	347000000	1.099998	37.355988	QAM256	27
28	355000000	1.400002	37.636276	QAM256	28
29	363000000	1.799999	38.605377	QAM256	29
30	371000000	1.799999	37.636276	QAM256	30
31	379000000	1.400002	37.636276	QAM256	31
2	147000000	4.900002	37.636276	QAM256	2
3	155000000	4.699997	37.636276	QAM256	3
4	163000000	4.300003	37.355988	QAM256	4
5	171000000	4.000000	37.636276	QAM256	5
6	179000000	3.400002	37.355988	QAM256	6
7	187000000	3.099998	37.636276	QAM256	7
8	195000000	3.000000	37.355988	QAM256	8
9	203000000	3.099998	37.636276	QAM256	9

3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	0	0	0
10	Locked	255559261	0	0
11	Locked	352977935	0	0
12	Locked	242979116	0	0
13	Locked	251356766	0	0
14	Locked	250560687	0	0
15	Locked	237659161	0	0
16	Locked	172788844	0	0
17	Locked	168447732	0	0
18	Locked	169194544	0	0
19	Locked	171620973	0	0
20	Locked	166203112	0	0
21	Locked	167155330	0	0
22	Locked	167191973	0	0
23	Locked	171998412	0	0
24	Locked	315167745	0	0
25	Locked	316763724	0	0
26	Locked	316315141	0	0
27	Locked	525507671	0	0
28	Locked	314189264	0	0
29	Locked	310140067	0	0
30	Locked	311683738	0	0
31	Locked	413971147	0	0
2	Locked	413853725	0	0
3	Locked	404170662	0	0
4	Locked	355727095	0	0
5	Locked	413640822	0	0
6	Locked	413071703	0	0
7	Locked	401211799	0	0
8	Locked	420017745	0	0
9	Locked	2639268221	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

-5.5

2839016610

13

[curvy-potato]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.520599	5120 KSym/sec	64QAM	1
2	39400000	43.270599	5120 KSym/sec	64QAM	4
3	46200000	43.770599	5120 KSym/sec	64QAM	3
4	53700000	45.020599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[gary_dexter]

The 3.1 channel level is pretty low there

[curvy-potato]

Is there anything I can do to remedy that?

[gary_dexter]

Book an engineer