Virgin Media Community

[SunSpectre]

The internet cuts out every single night roughly between midnight and half past.

I've tried going through the online steps of resetting and so and so but I just feel like I'm being sent in circles with no actual solution being offered. Please help.

[jbrennand]

This is usually the time that VM will reboot the system at their end if they have been doing some work. It usually only continues for a few days. How long has it been going on?

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[SunSpectre]

This problem has been happening since the virgin was first installed back in October.

I've set up a broadband quality monitor, do I post the data via share live graph, back to you after a couple of days?

[jbrennand]

Yes - it will be useful.

[SunSpectre]

Hello,

See attached links to think broadband

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0ae5822a7b9b240baa4090db266c278d803778f8

20th^

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0ae5822a7b9b240baa4090db266c278d803778f8

19th^

https://www.thinkbroadband.com/broadband/monitoring/quality/view/999d11549da68768926cfa8f84657394c92...

18th^

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0ae5822a7b9b240baa4090db266c278d803778f8

17th^

I have now also been experiencing a couple of other issues with internet connection.

1. it's just cut out thorough the day a few times a few days ago, refusing to even accept that an ethernet connection exists. I did a factory reset and it solved this but added to the other issues I'm not happy.

2. Now every time I turn on my personal desktop computer (using Ethernet connection) I don't have a connection and I have to troubleshoot every single time.

Each of these problems are not the end of the world, but in total I am very unhappy with the internet service I've received as of yet.

If anyone could please advise that would be great.