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Hello how i can order new hub 4.0

Hello i am just wondering how i can order the new Hub 4.0 because i see they are available again. Thank you.

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Re: Hello how i can order new hub 4.0

The only way to order them directly is to upgrade to Gig1.

Otherwise they are only available when Virgin Media contact you and offer you one.

There is no major difference between the Hub 4 or Hub 3, but are being offered to some customers because Virgin can see they may help with network management in areas where DOCSIS 3.1 has been switched on or may be soon.

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I work for Virgin Media - but all opinions posted here are my own
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Alessandro Volta
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Re: Hello how i can order new hub 4.0

Upgrade to 1Gbs package

or

Be in an area where the extra channels will help overcome connection problems in that area.

Have a good read of the Forums, it is nice and new and shiny with lots of teething problems.

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Re: Hello how i can order new hub 4.0

I’d advise against it. It’s plagued with numerous issues and is worse stability wise than the Hub3. 


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Re: Hello how i can order new hub 4.0

That answers the question I would have asked if this area had been one to receive the email 😁 

Especially since using a separate router anyway...

Oomph Hub3 (modem mode) RT-AC68U with Merlin F/W.


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Alessandro Volta
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Re: Hello how i can order new hub 4.0

If you’re running in modem mode then having a “newer” hub will make no difference 


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Re: Hello how i can order new hub 4.0


@gary_dexter wrote:

If you’re running in modem mode then having a “newer” hub will make no difference 


It could do if you're in an area with high utilisation, that's why VM are  keen to roll it out in those areas.

https://www.ispreview.co.uk/index.php/2020/10/virgin-media-uk-offering-free-upgrades-to-hub-4-router...

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