Hi,
I am still having issues. Here’s an update:
When it went down I plugged in a laptop to the Hub via another Ethernet cable point to confirm no internet coming from the hub. (Wireless internet also goes down. I have a WAP setup but also checked the signal coming from the hub too, this is also down).
Having these cut outs is quite an issue for the work my wife and I do as we do lots of facilitation. Having to reset the hub is quite dentimental to our work. So after it happened again I used the virgin app to call out an engineer who replaced the hub.
It was fine for 3 days and then we had another drop out - over the last 5 days it’s happens about 6 times.
I have tracked what we are doing when it happens - it often seems to be when a new device connects eg when I logged into my work laptop or starting up Prime. Like there is a peak load and this causes something to trip. (My speculation here). It’s not always the case - 2 nights ago I was just browsing Netflix, flicking through previews of TV shows and it cut out.
You had asked for the bqm and here is the link below. I don’t think the packet loss comes at the cut out before we reset the hub, I think that is when we turn it off and on. But I can’t yet be sure as it hasn’t happened when we can be without internet for 30 min so it would properly show up in the graph. It needs to happen in the evening and it has it timed there yet.
TV into the TiVo box is unaffected when the internet cuts out.
Could this be out in the street where the problem lies - is there anything I can do to test that or should I call an engineer around again?
thanks,
Andy
HTTPS://Www.thinkbroadband.com/broadband/monitoring/quality/share/fb094e14241525a2b447914abd180c996a0399d1