Having frequent packet loss and high latency on computer connected with an ethernet cable

[Kiann]

[Adduxi]

Power levels are good, but yes there are too many sync errors in the logs I think.

You need to setup a BQM to monitor and record your incoming circuit.   www.thinkbroadband.com/ping

[Kiann]

Managed to get that set up, is there a link or something i need to provide?

[Client62]

Do share the screen shots of packet loss and latency & how they are being measured.

Try a second opinion via : https://speed.cloudflare.com/

[Kiann]

[Kiann]

[Joseph_B]

Hey @Kiann,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with Packet loss on your Hub, can you confirm for me is this happening at set times you are noticing it or when you are doing something specific on your Hub?

Joe

[Kiann]

I only really notice it when gaming, its at its worst at around 10pm to midnight but it’s fairly inconsistent all day.

[Arissa_H]

Hi Kiann 👋🏼.

Thank you for replying back onto the thread. 

Please click this link, to see if there are any faults in your area that maybe interfering with your connection. 

You can also run a faults test on our Virgin Media app. 

Let us know how you get on. 

Thank you. 

[Kiann]

No issues in my area atm.