I'm on the 300mbps service which is normally very reliable, however over the last couple of weeks I've found that the Internet occasionally drops out and the only way to reconnect is to restart the Super Hub 3.
This is on both wired and wireless connections.
The Super Hub 3 light is a sort of red/pink colour, and doesn't change when the Internet drops out. Any help would be much appreciated.
Firstly set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.
Post a link to your BQM on here.
It may be a good idea to carry out a factory reset on the Hub …
With the Hub Powered on use a paperclip or similar do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
Type 192.168.0.1 into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.