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Have router but need to set up payment for broadband

I have just moved into a new house, where there is a virgin media super hub left by a previous tenant. It works and is picked up by my devices, but says there is no Internet connection. Presumably because nobody's paying for it anymore. I don't have a customer ID to give on the phone to the customer service, but surely it should be easy to get this non-broken, properly plugged-in router to work? I just need to know how to restart the subscription in my name, no need to set up a new router. 

Thanks in advance

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Re: Have router but need to set up payment for broadband

You need to sign up as a new customer and you will be sent new equipment to QuickStart install.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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