Re: Have a Hub4 and Would like a WIFI booster, cannot order through the app
a week ago
Phone or use the sms service
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
We have a Hub 4 and the Wifi in my room is very poor, I am at the top of the house.
I have used the Connect App which has identified poor wifi in my room, however when I click through it leads to an error page and I cannot order the booster.
Are you sure that you have a Hub4 and not a Hub3? The Connect App does not work on Hub4's !
If its a Hub3 and you get boosters they will charge you £3/month and that is poor value - better getting your own wireless equipment for a better solution. If its a Hub4 then they will be free and are worth trying first.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.