Virgin Media Community

[pete19]

Hi 

hope someone can advise.  Been having general drops over last few

weeks, hub changed from a 4 to a 5. Still seeing occasional wifi drops. Hub was changed plus all cable inside and outside to wall plate. It 1gb but coax to the house.

Tried Virgin without alot of success as they dont see any issues, but before i did a reset i was seeing over 1m errors on a single channel. Others were small in number and no Post RS errors.

Upstream seems fine.Current number after a reset about 2 hours ago is now this for downstream. Any advice greatly received

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

ChannelFrequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.3	42	QAM 256	25
2	139000000	6.7	42	QAM 256	1
3	147000000	6.5	42	QAM 256	2
4	155000000	6.5	42	QAM 256	3
5	163000000	6.4	42	QAM 256	4
6	171000000	6.3	39	QAM 256	5
7	179000000	6.3	40	QAM 256	6
8	187000000	6.3	42	QAM 256	7
9	195000000	6.3	42	QAM 256	8
10	203000000	6.2	42	QAM 256	9
11	211000000	6.3	42	QAM 256	10
12	219000000	6	42	QAM 256	11
13	227000000	5.6	42	QAM 256	12
14	235000000	5.2	42	QAM 256	13
15	243000000	4.8	42	QAM 256	14
16	251000000	5.3	42	QAM 256	15
17	259000000	5.5	42	QAM 256	16
18	267000000	5.5	42	QAM 256	17
19	275000000	5.8	42	QAM 256	18
20	283000000	6.1	42	QAM 256	19
21	291000000	6.1	42	QAM 256	20
22	299000000	5.9	42	QAM 256	21
23	307000000	5.9	42	QAM 256	22
24	315000000	5.9	42	QAM 256	23
25	323000000	6.1	42	QAM 256	24
26	339000000	6.1	42	QAM 256	26
27	347000000	5.6	42	QAM 256	27
28	355000000	5.1	42	QAM 256	28
29	363000000	4.9	42	QAM 256	29
30	371000000	4.8	42	QAM 256	30
31	379000000	5	42	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	42	0	0
3	Locked	42	0	0
4	Locked	42	0	0
5	Locked	42	0	0
6	Locked	39	100745	0
7	Locked	40	48	0
8	Locked	42	0	0
9	Locked	42	0	0
10	Locked	42	0	0
11	Locked	42	0	0
12	Locked	42	0	0
13	Locked	42	0	0
14	Locked	42	0	0
15	Locked	42	0	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	42	0	0
20	Locked	42	0	0
21	Locked	42	0	0
22	Locked	42	0	0
23	Locked	42	0	0
24	Locked	42	0	0
25	Locked	42	0	0
26	Locked	42	0	0
27	Locked	42	0	0
28	Locked	42	0	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	42	0	0

[Daniel_Et]

Hi @pete19 👋, thank you for your post. We're sorry to hear you've been experiencing occasional WiFi drop-outs 😔

We have checked our systems and can't see anything obvious that would explain the drop-outs. Do you find the issue is more prevalent when you're further away from the hub?

If you haven't done already, it may be worth running some checks on our Connect app, which can be downloaded here. The app is the control unit for your WiFi that helps keep you connected 😀

Advice on how to resolve common WiFi issues can be found here. We hope this helps.

Regards,
Daniel

[Adduxi]

You need to post all the power level information, not just the Downstream.

The PreRS errors can be ignored, it's the PostRS errors are the one's to watch.

Also setup a BQM, and post a link to the shared live graph.   www.thinkbroadband.com/ping