HUB5 Cisco Webex issue with HUB5

[NickB2513]

Using Cisco Webex. I receive an incoming call but it cuts off after 1 minute. 

I mainly use wifi connection but also tried a cable directly to the router but have the same problem. 

I've contacted Virgin media customer support and they just fob me off saying buy another router and put the HUB5 in modem mode. 

I also asked if SIPALG can be turned off as this can cause issues with Webex, but again Virgin media customer support said NO. 

I'm now completely stuck as I have this shiny new fancy HUB5 that isn't fit for purpose!!

Reading other comments on the forum, it seems Virgin have rushed the release of the HUB5 without consideration for how it will be used. 

[legacy1]

So use hub in modem mode and get your own router with 1Gb ports

[NickB2513]

NOT HELPFUL. 

The HUB5 should work. I should not have to buy another router to make this work!

The HUB5 is supposed to be the latest, greatest thing from Virgin Media and it DOESNT WORK!

Why should I have to pay out even more money to fix an issue with their device?

[NickB2513]

Also, this is not strictly a SIPALG issue. Using a different router would only bypass SIPALG. The main issue is with inbound audio RTP stream stopping. 

[legacy1]

So what your saying is you know it will work in modem mode? VM doing NAT in router mode was the only way to allow more devices to connect to the internet cheaply that cost breaks stuff is not VM problem they have given you the option to fix it.

[NickB2513]

This is NOT a work around!!!

Virgin force you to have the latest HUB 5 then expect you to go and buy an extra router?  I completely disagree with you. Please stop reply to my question as this is not helpful in the slightest bit. 

[legacy1]

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@NickB2513 wrote:

This is NOT a work around!!!

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No its how its meant to be.😁 VM never did router mode years ago we only had modems!

[NickB2513]

A domestic home user should NOT have to go out an buy more equipment. 

The HUB 3 worked fine, the HUB 5 doesn't.  ITS THAT SIMPLE!!!!!  Virgin Media need to fix the HUB 5.  I've seen a lot of complaints about it on here and things are only going to get worse as the roll more and more of these useless things out!

CAN SOMEONE FROM VIRGIN MEDIA PLEASE RESPOND?

[muffintastic]

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@NickB2513 wrote:

A domestic home user should NOT have to go out an buy more equipment. 

The HUB 3 worked fine, the HUB 5 doesn't.  ITS THAT SIMPLE!!!!!  Virgin Media need to fix the HUB 5.  I've seen a lot of complaints about it on here and things are only going to get worse as the roll more and more of these useless things out!

CAN SOMEONE FROM VIRGIN MEDIA PLEASE RESPOND?

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Either put the Hub in modem mode and get a decent router or stop moaning about it if you're notbgoubg to try other methods. 

[NickB2513]

Ah, another Keyboard warrior!!

If you buy something it should work!!! Why can't you see that?

Its like buying a car and the steering wheel doesn't work, You take it back and they say you have to pay more if you want a basic fundamental part of the car to work!!

THIS IS NOT ACCEPTABLE!  are you not that intelligent and simply cannot see my point?  The HUB 5 has some serious issues that need to be addressed!!!