Menu
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
131 Views
Message 1 of 11
Flag for a moderator

HUB4 WiFi Download Slow

I can't get decent WiFi speeds from my Hub4, even when I'm sat next to it. Typical speeds below over a period of weeks, on average around 30Mbps. X-Box cable connected is getting +600Mbps. Waiting on phone for ever and just keep getting passed around. Any advice appreciated, I'll also post the data from the Hub4 below as well.

7a50509e-2c72-456a-9d6c-f4e53fa554a5.jpg

0 Kudos
Reply
jb66
  • 11.95K
  • 879
  • 1.72K
Very Insightful Person
Very Insightful Person
121 Views
Message 2 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

Do you have a good phone? 

0 Kudos
Reply
gary_dexter
  • 28.69K
  • 1.74K
  • 3.74K
Alessandro Volta
113 Views
Message 3 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

Make sure you’re connecting to the 5Ghz band as well


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
85 Views
Message 4 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

It's not just my phone (Samsung A50), but everything on the WiFi network, all our phones, laptops etc. Surely I should be getting more than 30Mbps when I'm on the 1Gb package! I'll paste the Hub information below.

0 Kudos
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
84 Views
Message 5 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

3.0 Downstream channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

32

418750000

2.3

40.4

QAM256

32

33

426750000

2.8

40.4

QAM256

33

34

434750000

3.2

40.4

QAM256

34

35

442750000

3.4

40.9

QAM256

35

36

450750000

3.6

40.9

QAM256

36

37

458750000

3.5

40.4

QAM256

37

38

466750000

3.4

40.4

QAM256

38

39

474750000

3

40.4

QAM256

39

9

202750000

2.6

40.4

QAM256

9

10

210750000

2.6

40.4

QAM256

10

11

218750000

2.7

40.4

QAM256

11

12

226750000

2.9

40.9

QAM256

12

13

234750000

3

40.4

QAM256

13

14

242750000

3.1

40.9

QAM256

14

15

250750000

3.1

40.4

QAM256

15

16

258750000

3.2

40.4

QAM256

16

17

266750000

3

40.4

QAM256

17

18

274750000

2.8

40.4

QAM256

18

19

282750000

2.5

40.4

QAM256

19

20

290750000

2.6

40.4

QAM256

20

21

298750000

2.9

40.4

QAM256

21

22

306750000

3.2

40.4

QAM256

22

23

314750000

3.2

40.4

QAM256

23

24

322750000

2.9

40.4

QAM256

24

25

330750000

2.5

40.4

QAM256

25

26

370750000

2.7

40.9

QAM256

26

27

378750000

2.5

40.4

QAM256

27

28

386750000

2.2

40.4

QAM256

28

29

394750000

2

40.4

QAM256

29

30

402750000

1.9

40.4

QAM256

30

31

410750000

1.9

40.4

QAM256

31




3.0 Downstream channels

Channel

Lock Status

RxMER (dB)

Pre RS Errors

Post RS Errors

32

Locked

40.366287

0

0

33

Locked

40.366287

0

0

34

Locked

40.366287

0

0

35

Locked

40.946209

0

0

36

Locked

40.946209

0

0

37

Locked

40.366287

0

0

38

Locked

40.366287

0

0

39

Locked

40.366287

0

0

9

Locked

40.366287

0

0

10

Locked

40.366287

0

0

11

Locked

40.366287

0

0

12

Locked

40.946209

0

0

13

Locked

40.366287

0

0

14

Locked

40.946209

0

0

15

Locked

40.366287

0

0

16

Locked

40.366287

0

0

17

Locked

40.366287

0

0

18

Locked

40.366287

0

0

19

Locked

40.366287

0

0

20

Locked

40.366287

0

0

21

Locked

40.366287

0

0

22

Locked

40.366287

0

0

23

Locked

40.366287

0

0

24

Locked

40.366287

0

0

25

Locked

40.366287

0

0

26

Locked

40.946209

0

0

27

Locked

40.366287

0

0

28

Locked

40.366287

0

0

29

Locked

40.366287

0

0

30

Locked

40.366287

0

0

31

Locked

40.366287

0

0



3.1 Downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759




3.1 Downstream channels

Channel ID

Lock Status

RxMER Data (dB)

PLC Power (dBmV)

Correcteds (Active Profile)

Uncorrectables (Active Profile)

159

Locked

42

6.1

356505390

51494

0 Kudos
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
83 Views
Message 6 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

3.0 Upstream channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

45.5

5120 KSym/sec

64QAM

10

2

53700000

46.3

5120 KSym/sec

64QAM

13

3

25800000

45.8

5120 KSym/sec

64QAM

12

4

32600000

45.3

5120 KSym/sec

64QAM

11




3.0 Upstream channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

US_TYPE_STDMA

0

0

0

0

2

US_TYPE_STDMA

0

0

0

0

3

US_TYPE_STDMA

0

0

0

0

4

US_TYPE_STDMA

0

0

0

0

0 Kudos
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
82 Views
Message 7 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

Network Log

Time

Priority

Description

Tue 12/01/2021 00:16:51

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 12/01/2021 00:18:00

6

SW Download INIT - Via NMS

Tue 12/01/2021 00:19:17

6

SW download Successful - Via NMS

Tue 12/01/2021 00:21:50

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 12/01/2021 00:26:28

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 12/01/2021 00:34:06

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 12/01/2021 01:16:24

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 14/01/2021 17:17:42

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 14/01/2021 17:17:42

6

DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 14/01/2021 19:37:25

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 17/01/2021 09:22:48

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 17/01/2021 11:40:15

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 17/01/2021 20:15:45

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 17/01/2021 20:15:45

6

DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 17/01/2021 22:23:45

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 06:22:21

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 06:34:38

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 06:34:59

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 19:29:27

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 21:37:46

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 22:08:10

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Mon 18/01/2021 22:20:26

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 19/01/2021 02:17:49

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Tue 19/01/2021 22:02:15

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed 20/01/2021 00:19:40

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed 20/01/2021 07:23:21

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Wed 20/01/2021 07:45:20

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 21/01/2021 21:11:52

4

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 21/01/2021 21:11:52

6

DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thu 21/01/2021 22:35:38

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 22/01/2021 07:13:45

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 22/01/2021 08:33:23

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 22/01/2021 22:08:57

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 22/01/2021 22:21:13

5

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Fri 22/01/2021 23:55:24

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 23/01/2021 03:17:32

3

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 23/01/2021 04:44:24

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 23/01/2021 14:27:02

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

0 Kudos
Reply
gary_dexter
  • 28.69K
  • 1.74K
  • 3.74K
Alessandro Volta
80 Views
Message 8 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

what are your wired speeds?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
gibson-a9
  • 16
  • 0
  • 1
On our wavelength
77 Views
Message 9 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

X-Box is over 650Mbps

gibson-a9_0-1611746928925.png

 

0 Kudos
Reply
gary_dexter
  • 28.69K
  • 1.74K
  • 3.74K
Alessandro Volta
73 Views
Message 10 of 11
Flag for a moderator

Re: HUB4 WiFi Download Slow

So that's fine then.

You can either try and refine the hubs wifi or get your own better router or mesh system

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply