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mickshannon
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HUB3 wi-fi red light only

My hub3 wi-fi has been intermittent, the red light is on all the time and no other lights on for months. 

I've moved it out into the open, disconnect all unneeded ethernet cables from the rear of the Hub, and done the pinhole reset for 60 seconds then release.
I've let the Hub reboot and still only get a red light.

I registered a complaint with you re details above over a month ago. I got and email from you on 3/1/2020 "Thanks for using one of our self-help services." asking for feedback.
I gave feedback that you've done nothing at all asking you to sort it out.

You've still done nothing.

What on earth is going on???????

Mick Shannon

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Steven_L
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Re: HUB3 wi-fi red light only

Hey @mickshannon,

 

Sorry to hear of the issues that you've been having with your hub. I have been able to locate your account and can see that a new hub would be needed to replace your existing one.

 

I have arranged for this to be sent out to you, If you need information about your delivery, it can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner. 

 

Regards

Steven_L

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