on 17-11-2021 16:16
Hi I have a very old hub2 router where the WPS no longer works or is hit and miss as sticks in / doesnt work, a year ago or so I was promised a new hub when renewing my contract but it never materialised ?
No when I try and replace my old hub2 I can only get a page which gives a new hub but increases my payments and ties me to an extended contract??
I never seem to get through to anyone that can help as its an endless menu or go around in circles on the help pages
Can someone in VM actually send me a replacement hub please?
17-11-2021 16:21 - edited 17-11-2021 16:34
VM have a shortage of Hubs at the moment (don't ask). They will only replace it if it is genuinely borked. And even then they are re-issuing SH2's so you may not get a Hub3 (and that may be refurbished too).
Call it in as faulty and see what they have to say as its faulty. A VM person will comment here in a few days
Or do as I do and put the SH2 into modem mode and use your own equipment
on 17-11-2021 16:28
on 17-11-2021 16:33
I think they have a shortage because they have no idea who they are sending them to.
Sent me a Hub5 at the start of the month and have just sent me another Hub3, they haven't a clue.
on 17-11-2021 16:39