YES, definitely a Hub 5 supplied 10 days ago following a free 'UPGRADE NOW' promotion 10 days ago. This was just a few days before I renewed my VM contract from Ultimate Oomph to Ultimate VOLT bundle last Friday. I even got an extra £6/month reduction BECAUSE I already had the Hub 5 installedI.
'll will be contacting the VM tech guys on Friday to discuss the issue and problems I am having.
In the meantime I am ditching my 5 year old Sammy having ordered a LENOVO M10 FHD Plus (2ndGen) tablet direct from Lenovo for delivery at the weekend.
Having said that, are other brands of Tablet/iPads having the same problems with the HUB 5? .( I've not checked yet on this forum, will do so now))
I have just got a Hub5 and having very poor speeds intermittently to my Szmsung Galaxy type A tablet. Download speed at times at 1mbs. Numerous restarts of tablet and router saw an increase in speeds of upto 100mbs for a day Still less than I was getting on my old Hub3. Reported to support and they tested line and said no issues. Will it be the tablet? My Samsung s20 mobile is fine with speeds in excess of 500 mbs. Any thoughts from anyone. Thanks.
Thanks for posting and welcome back to the community. I am sorry to hear of the low speeds on the tablet, is it just that device you're having issues with? I've checked the system today, no issues/outages are showing an all your levels are fine.
I am having low speeds on all devices except my S20fe mobile. My PC is connected via a cable and that is only giving speeds of around 60Mbs. The tablet is now at around 30 but only connected at 2.4ghz, when on 5ghz less than 1Mbs!. I have tried the app but says cannot find Hub, although fully connected as using WiFi for work
Thanks for the additional information Cambolino, we've checked the connection and equipment and can see all of the level's and spec's are within the ranges we'd expect to see. The speeds over the last week are also averaging 1138mbps download and 47mbps upload.
There were some disconnection issues Monday 26th September and Tuesday 27th September but they have settled down since then. The most recent speed test shows 1147mbps which is very good, have you noticed these improvements since posting?
Hi, thanks for reply, no change in speed. Using the samknows test I can see speeds as you mentioned BUT it is then the speed from the router. As mentioned my mobile is fine everything else slow and unusable when tablet is connected to 5ghz with speeds less than 1mbs recorded. I have tried a wifi scanner to check signal and getting a min 95%