on 01-10-2022 01:33
When I pick up or move my HUB 5 router the wifi drops off from all devices and then takes a few mins to start working again.
On the hub the lights look normal
And on the device the wifi still shows it's connected to the HUB 5
But every time the router is touched the wifi stops working
01-10-2022 10:24 - edited 01-10-2022 10:24
Have you checked that the incoming coax is tight? Could possibly just be your hand in front of the aerials affecting the signal.
on 01-10-2022 11:12
Hi, it's not my hands interfering with it.
I just swapped from a Hub 3 to a hub 5 and the Hub 3 had no issues I could pick it up, shake it, anything I would do it never disconnected on the WIFI But this new router the Hub 5 all I have to do is pick it up 5cm from the ground and put it back down and the inter goes on all devices for a few mins.
The coax cable is secure
The lights on the router stay normal
The devices look like they are connected
But the internet doesn't work for a few mins after picking up the router
I'm thinking possibly a faulty router?
on 03-10-2022 15:27
Hey GHOSTEST19 thank you for reaching out and I am sorry to hear you are having some connection issues.
I am going to send you a PM, to run some in-depth tests with you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?