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HUB 5 - DS Scanning

Joining in

For the past five days my router HUB 5 has been working intermittently.  It continually stops and comes up with the message "DS Scanning" or "Partial Service (US only)".  I also get message below, even though I am the one that had logged in earlier.  After which I cannot log on again.  Is my HUB being hacked or virgin engineers upgrading the HUB?Virgin Media1.jpg


Very Insightful Person
Very Insightful Person

There are no reported cases of hub being hacked and if it was updating the LED would show that status. Best to do a pin hole reset. The ‘Partial Service’ message usually indicates a cable or street box problem. Ensure all cables are tight then check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2


The "Someone else..." was you. 

Typically this is where the Hub menu was been accessed over Wi-Fi and a Hub setting was changed that briefly disconnected your Hub menu session. This can also occur via Wi-Fi / network cable if the browser is closed before logging out from the Hub.

Forum Team
Forum Team

Hey Pat7, thank you for reaching out and I am sorry to hear this.

I have taken a look and I can't see any major connection issues everything is look fine, the levels are also very good.

How has the connection been over night? Cheers 

Matt - Forum Team

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