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HUB 4 upgrade useless

My Virgin broadband ran fine until I was given a Hub 4 without asking for it. I know have significant blackspots in the house. I have called customer service a few times 10 days ago, each time waiting for an hour, I have a complaint registered which no one has responded to,

I have rebooted, factory reset and tried to phone 3 times again today - when I get to 50mins of waiting I just get cut off. I am despairing. Any suggestions please? I don't want to start buying anything to fix a problem I didn't have until have until the hub upgrade. The old hub has been sent back

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Alessandro Volta
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Re: HUB 4 upgrade useless


@CEY wrote:

My Virgin broadband ran fine until I was given a Hub 4 without asking for it. I know have significant blackspots in the house. I have called customer service a few times 10 days ago, each time waiting for an hour, I have a complaint registered which no one has responded to,

I have rebooted, factory reset and tried to phone 3 times again today - when I get to 50mins of waiting I just get cut off. I am despairing. Any suggestions please? I don't want to start buying anything to fix a problem I didn't have until have until the hub upgrade. The old hub has been sent back


Have you split the Wi-Fi bands? Changed to less congested channels?


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Re: HUB 4 upgrade useless

How do I do that? Is that in advanced settings? ( I

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Re: HUB 4 upgrade useless

Sorry - thank you for trying to help! I'm not very IT savvy!

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Superfast
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