I currently have a HUB 3 in modem mode with an attached Netgear XR500 Gaming Router , utilising Cat 7 Cables through out, am on the VM M350 service.
There is a lengthy History of imperfections where the Hub 3 is concerned , especially regarding stability , but whereas the Hub 4 indeed has its own issues , what it does offer is a geater stability , and that whats needed.
incidently you drew my attention to other forums but did not attach links
I have over time read large numbers of negative and at times offensive comments regarding the poor nature of the customer service generated by VM
Indeed I have like you experienced them at their worst , but also at their best , I have been trying for months now to get the Hub 4, and having it infered that despite national press coverage and VM own websites that a rollout does not exist, and that despite the fact I have been diagnosed twice now with Covid ( Lightning does strike twice), the overseas agents showed no empathy whatsover. But I have survived.
The UK based CS ,have on the other hand been very kind and helpfull in a number of ways , yet despite several requests deny me the chance of a hub 4 , hiding behind corporate poĺicy this an dont know that
I have had a rotten 6 months VM how about some real customer service and find me a hub 4, they exist , you have them in your stores, so how about it
Please see the link above my message 6 of 7 , this what is being sent to VM customers in non gig1 areas , and its veracity has been confirmed by the VM Executive Team , and that its compatible in non gig 1 areas
Thats because the link is pre personalised to an individual VM customers details , so that others cant use the link, but they are doing foc upgrage replacements of the hub 3 to the hub 4 in non gig 1 areas , they even supply the home start kit, I have written confirmation of this from a VM Senior Manager