I have over time read large numbers of negative and at times offensive comments regarding the poor nature of the customer service generated by VM
Indeed I have like you experienced them at their worst , but also at their best , I have been trying for months now to get the Hub 4, and having it infered that despite national press coverage and VM own websites that a rollout does not exist, and that despite the fact I have been diagnosed twice now with Covid ( Lightning does strike twice), the overseas agents showed no empathy whatsover. But I have survived.
The UK based CS ,have on the other hand been very kind and helpfull in a number of ways , yet despite several requests deny me the chance of a hub 4 , hiding behind corporate poĺicy this an dont know that
I have had a rotten 6 months VM how about some real customer service and find me a hub 4, they exist , you have them in your stores, so how about it