HUB 3 Device history

[GC8]

Hi

Hoping someone can help.

We recently went away on holiday and returned to the electricity in the kitchen being off which had defrosted the freezer causing damage. A few different people had keys but all swear that they never used or did anything that would cause it to be off. So we've worked out that if we could establish the time the washing machine with wifi disconnected from the network we could establish when it happened.

So is there anyway of getting this information from the hub?

Any help appreciated

[jbrennand]

Do you have a BQM (below) running by any chance?

Then try..... In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to the Network Logs page.  See if the clues are in there.

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[GC8]

Hi

Thanks for your reply, Ive taken a look and it does give some information about the past couple of weeks but nothing about specific devices connecting or disconnecting unfortunately

Thanks anyway

[jbrennand]

It should report a Hub restart after a power loss.  Someone else may comment more specifically soon.

[GC8]

Unfortunately the hub didn't loose its power just the kitchen appliances

[GC8]

Well that's an end to that theory of how to work out when then!! Thanks for your help anyway