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HUB 3.0 Randomly re-boots

My HUB 3.0 (Modem Mode) randomly re-boots losing Internet Connection as confirmed in it's Device Information see below.  This is particularly frustrating when trying to Stream iPlayer for example. There also appears to be lots of errors in it's Network Log.

Anyone had this before and what causes it?

TIA Graham

tellymanblue_0-1603878112656.png

 

 

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Alessandro Volta
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Re: HUB 3.0 Randomly re-boots

Copy and paste the network, upstream and downstream logs

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Re: HUB 3.0 Randomly re-boots

tellymanblue_0-1603879178789.png

 

tellymanblue_1-1603879216703.png

 

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Alessandro Volta
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Re: HUB 3.0 Randomly re-boots

As text, please.

Images have to be approved before they will show

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Re: HUB 3.0 Randomly re-boots

How do you download logs as text?

 

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Alessandro Volta
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Re: HUB 3.0 Randomly re-boots

Just copy and paste like you would usually do...


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Re: HUB 3.0 Randomly re-boots

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 226750000 0.5 36 256 qam 12
2 218750000 0.9 36 256 qam 11
3 234750000 0.2 36 256 qam 13
4 242750000 0.2 36 256 qam 14
5 250750000 0 36 256 qam 15
6 258750000 0 36 256 qam 16
7 266750000 0.2 36 256 qam 17
8 274750000 0 36 256 qam 18
9 282750000 0 36 256 qam 19
10 290750000 0 36 256 qam 20
11 298750000 -0.2 36 256 qam 21
12 306750000 -0.4 36 256 qam 22
13 314750000 -0.2 36 256 qam 23
14 322750000 -0.2 37 256 qam 24
15 402750000 -2 36 256 qam 25
16 410750000 -2 36 256 qam 26
17 418750000 -2 36 256 qam 27
18 426750000 -2.4 36 256 qam 28
19 434750000 -2.9 36 256 qam 29
20 442750000 -3 36 256 qam 30
21 450750000 -3.4 36 256 qam 31
22 458750000 -3.2 36 256 qam 32
23 466750000 -3.5 36 256 qam 33
24 474750000 -3.7 36 256 qam 34


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 36.6 319 0
2 Locked 36.6 226 0
3 Locked 36.6 383 0
4 Locked 36.3 302 0
5 Locked 36.6 312 0
6 Locked 36.3 321 0
7 Locked 36.6 396 0
8 Locked 36.3 417 0
9 Locked 36.6 424 0
10 Locked 36.6 453 0
11 Locked 36.6 533 0
12 Locked 36.6 503 0
13 Locked 36.6 469 0
14 Locked 37.3 326 0
15 Locked 36.6 683 0
16 Locked 36.3 864 0
17 Locked 36.6 911 0
18 Locked 36.6 1403 0
19 Locked 36.3 1684 0
20 Locked 36.6 1698 0
21 Locked 36.6 2143 0
22 Locked 36.6 2185 0
23 Locked 36.3 2346 0
24 Locked 36.6 2629 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 49 5120 64 qam 6
2 25799981 47 5120 32 qam 8
3 46200000 50.3 5120 64 qam 5
4 32600000 48 5120 64 qam 7


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

 

 

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Alessandro Volta
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Re: HUB 3.0 Randomly re-boots

Some of the downstream levels are too low and out of spec, and the upstream levels are high, but not white high enough to warrant an issue unless they fluctuate.

You’ll ideally need an engineer visit.


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Re: HUB 3.0 Randomly re-boots

It does keep re - booting!

Graham

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Re: HUB 3.0 Randomly re-boots

What should the downstream levels be?

What should the upstream levels be?

Graham

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