Virgin Media Community

[Pari]

Hi Legacy

I have this

https://www.amazon.co.uk/gp/product/B0851D6MXY/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

[legacy1]

Ok so you have a mesh did you remove the printer from windows and re-add it back in by HP app?

[Pari]

Desktop or mobile app - which should I use for this ?

[legacy1]

Desktop?

[Pari]

Which app should I add the printer back from ?

[Pari]

Hi Legacy,

I uninstalled the printer as can be seen in the screenshots but HP app still recognises it as installed, screenshot also attached

Is there a way to remove it from the app ? 

Thanks Pari

[legacy1]

on the HP app click the "+" on the left to find and install your printer

[Travis_M]

Hi @Pari

Have you managed to resolve this now? How are you getting on with connecting to your printer?

Regards

[colby_gj]

Another person here with EXACTLY the same issue. Originally used the router in "modem" mode, and get this HP email to check your ISP isn't blocking these ports, so as an experiment connected printer directly to hub, using a cable. Set the router to "router" mode, and connected a laptop to another Ethernet port. Set the IP address the printer was given by the Superhub 3.0 to the DMZ, restarted printer.. And guess what EXACTLY the same issue.. Printer refuses to connect to my HP instant ink account. It gets a valid HP eprint ink email address, but can't use my HP instant ink account.
What's frustrating is that I can't get any technical support at Virgin Media to confirm that at this point the Virgin Media router or the Virgin media interconnect kit (switches routers) are NOT blocking ANY of those ports.
Once I've got written email confirmation this is the case, I can ping the problem back to HP as in "next idea" .. HP

[Pari]

Virgin Media support is poor

I have children who need access to a printer for school homework 

Disappointed with the poor service