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Pari
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Message 51 of 69
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Re: HP Printer Issue - Instant Ink

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legacy1
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Alessandro Volta
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Message 52 of 69
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Re: HP Printer Issue - Instant Ink

Ok so you have a mesh did you remove the printer from windows and re-add it back in by HP app?
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Pari
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Message 53 of 69
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Re: HP Printer Issue - Instant Ink

Desktop or mobile app - which should I use for this ?
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legacy1
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Alessandro Volta
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Message 54 of 69
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Re: HP Printer Issue - Instant Ink

Desktop?
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Pari
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Message 55 of 69
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Re: HP Printer Issue - Instant Ink

Which app should I add the printer back from ?
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Pari
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Message 56 of 69
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Re: HP Printer Issue - Instant Ink

Hi Legacy,

I uninstalled the printer as can be seen in the screenshots but HP app still recognises it as installed, screenshot also attached

Is there a way to remove it from the app ? 

Thanks Pari2022-01-07_17h14_50.png2022-01-07_17h14_17.png

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legacy1
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Alessandro Volta
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Message 57 of 69
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Re: HP Printer Issue - Instant Ink

on the HP app click the "+" on the left to find and install your printer
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Travis_M
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Message 58 of 69
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Re: HP Printer Issue - Instant Ink

Hi @Pari

 

Have you managed to resolve this now? How are you getting on with connecting to your printer?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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colby_gj
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Message 59 of 69
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Re: HP Printer Issue - Instant Ink

Another person here with EXACTLY the same issue. Originally used the router in "modem" mode, and get this HP email to check your ISP isn't blocking these ports, so as an experiment connected printer directly to hub, using a cable. Set the router to "router" mode, and connected a laptop to another Ethernet port. Set the IP address the printer was given by the Superhub 3.0 to the DMZ, restarted printer.. And guess what EXACTLY the same issue.. Printer refuses to connect to my HP instant ink account. It gets a valid HP eprint ink email address, but can't use my HP instant ink account.
What's frustrating is that I can't get any technical support at Virgin Media to confirm that at this point the Virgin Media router or the Virgin media interconnect kit (switches routers) are NOT blocking ANY of those ports.
Once I've got written email confirmation this is the case, I can ping the problem back to HP as in "next idea" .. HP
Pari
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Message 60 of 69
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Re: HP Printer Issue - Instant Ink

Virgin Media support is poor

 

I have children who need access to a printer for school homework 

Disappointed with the poor service 

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