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legacy1
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Message 41 of 69
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Re: HP Printer Issue - Instant Ink

Its now working fine for me now guess people on other routeing to HP has problems

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richardgould
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Message 42 of 69
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Re: HP Printer Issue - Instant Ink

Hi Legacy1

I have tried the port scan app and apart from 64k messages about TCP Port ???? it didn't indicate any blocked ports.

I would suggest that if you've had the printer problem and resolved it then please indicate how you fixed it, otherwise a message of "it works for me" is very frustrating and completely useless

regards

Richard

 

Pari
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Message 43 of 69
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Re: HP Printer Issue - Instant Ink

Richard 

 

I couldn't get port scan to work on Windows 10

 

Did you ?

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legacy1
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Message 44 of 69
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Re: HP Printer Issue - Instant Ink


@richardgould wrote:

I would suggest that if you've had the printer problem and resolved it then please indicate how you fixed it, otherwise a message of "it works for me" is very frustrating and completely useless

 Well it might be a routing issue for where you are or maybe you need to use modem mode and get your own router.  

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Pari
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Message 45 of 69
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Re: HP Printer Issue - Instant Ink

Hi Legacy

I have run the port scan. Could you please advise what I should be looking for? 

Also I have TP link installed ( 3 Wifi extenders) and therefore router already in modem mode. 

Any ideas on how to fix the issue would be much appreciated 

Thanks Pari

 

 

2022-01-07_14h21_19.png

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legacy1
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Message 46 of 69
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Re: HP Printer Issue - Instant Ink

Unplug all extenders what router do you have for modem mode?

Remove your printer from windows then re-add it again with HP app

I found that their are two ways HP does printing and its scary the 1st is OK if windows finds your printer by LAN IP it will send to directly to the printer then the printer send the HP you have printed a page But if windows can't connect to the printer directly it sends it to the cloud then the printer checks with the cloud get anything to print? pulls it from the cloud then says you have printed a page.  

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Pari
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Message 47 of 69
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Re: HP Printer Issue - Instant Ink

Hub 3

Do you want me to do anything with it ?
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legacy1
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Message 48 of 69
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Re: HP Printer Issue - Instant Ink


@Pari wrote:
Hub 3

Do you want me to do anything with it ?

You said your in modem mode?

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Pari
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Message 49 of 69
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Re: HP Printer Issue - Instant Ink

Yes but the unit is a Hub 3 

To connect Wifi extender you need to put into modem mode 

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legacy1
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Message 50 of 69
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Re: HP Printer Issue - Instant Ink

Wifi extender don't do NAT unless they are a mesh?
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