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jonwood007
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HP Printer Issue - Instant Ink

 

HP help line have advised after trying all sorts that the issue the problem could be Virgins and have asked me to have Virgin......"separate frequencies to 2.4 GHz and 5 GHz and open the necessary ports for you. Those ports are TCP and UDP Ports: 45222 & 45223, 80, 5353, 5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. Also, please deactivate firewall of the router."...... no idea what this means and its impossible to speak to Virgin!!!!

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gary_dexter
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Alessandro Volta
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Re: HP Printer Issue - Instant Ink

Instant Ink worked fine with my Hub3 and Hub4 when I was running them with my Envy printer.

I made no additional changes. 


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Emily_G
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Re: HP Printer Issue - Instant Ink

Thanks for the post Jonwood007 and welcome to our community.

 

It sounds like it's asking you to set up some port forwarding information. We have a page with information on this here

 

Thanks, Emily.

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jonwood007
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Re: HP Printer Issue - Instant Ink

thanks for the reply they sent a new one!!!

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burtlonglegs
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Re: HP Printer Issue - Instant Ink

we have had exactly the same issue. and HP have asked us to do the same thing. how did u get it sorted please?

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burtlonglegs
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Re: HP Printer Issue - Instant Ink

who sent a new what? we have the same problem thanks

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