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HA3 Speed, Latency Issues Packet loss

Hi Virgin

 

Can you please help, getting really bad latency and was wondering if someone can take a look at power levels and account, please?

 

ga_connelly_0-1599414779140.pngga_connelly_1-1599414803580.pngga_connelly_2-1599414817282.pngga_connelly_3-1599414851416.png

 

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Re: HA3 Speed, Latency Issues Packet loss

Hi ga_connelly, 

 

Thanks for taking the time to get in touch. 

 

Really sorry to see you've been having problems with latency and packet loss. 

I've checked from our end and can see there is an SNR outage in your area.

The reference is 'F008382275'. Estimated to be fixed on 14/09/20 09:00. 

 

Apologies for any disruption in the meantime. Please let us know if we can help you with anything else. 

 

Many thanks, 

Hetty 

Hetty_R
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