Green power light is flashing and WiFi light is green

[custardbucket]

Recieved my Hub 3 this afternoon and have a solid green WiFi light and a flashing green light at the base, is there anything I can do apart from what is usually suggested or will I have to contact support?

Thanks for any help.

[carl_pearce]

 Contact the activation line if not done already 0800 953 9500.

[custardbucket]

Thanks, tried that, I've booked an appointment for Wednesday.

Looking at the info tab states network access blocked, is this significant or just because no connection to VM? 

[Adduxi · Accepted solution]

There is no connection to the VM network.  Sounds like the  cable is disconnected either in the Omnibox outside, or at the street cabinet.  The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it.  Do this now if needed, as it's a £25 fee if done later..

[custardbucket]

Thanks, appreciate the advice.

[Carley_S]

Hi @custardbucket 

Welcome to the community forums

Sorry to hear that you're having service issues at this time. I can see that the community have helped to answer your queries. 

Please keep us updated with how your appointment goes and if you have any further issues or have any questions at all. We'll be here to help on the community forums if needed :).