I use the Virgin Hub 3 in modem mode, as I’m using a google nest system. All working perfectly, but had a brief power cut and now the hub power light, and the internet light (the arrows), are each flashing green. Have turned off and on again, and the same thing happens. Any ideas?
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
If nothing shows there, First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and leave 5 minutes and see if that resolves it.
If not a pinhole reset is the last resort
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
We have received our new router today. We have plugged it in and a green flashing light on the base light has appeared. I have followed the book and pushed the wires in if they are loose and rebooted it however there’s still a green flashing base light at 2 hours. Does anyone have any ideas on how to get out wifi to work please.