Flashing arrows/wifi light It is a known bug on some Hub3’s and has been done to death on the board (just search for flashing wifi light). It’s unlikely VM will get round to fixing it !
In short it is the Hub looking for a WPS connection. try pressing the Hub's WPS button for around 20secs, or if that doesn't work, try disabling the push button WPS in the Hub's settings. You can search the boards for further info – or just use some black sticky tape
A flashing green base light usually means the hub is ranging & trying to lock onto a downstream channel. When it goes solid green it usually denotes the primary downstream is locked, & then after 30 seconds or so under normal service conditions this will turn white when all the other downstream channels are locked.
If it remains solid green & does not turn white the usual cause is a network issue. Best way to check is to try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.