Virgin Media Community

[Clarky78]

Good morning. Looking for a bit of advice please.

On Monday around 3pm there was a service fault in my area and again yesterday. It is now saying all fine on service check on the app and the phone line.

The issue I have is since these faults occurred my hub is showing a green flashing double arrow. I have unplugged everything, did a reset of the router etc. All the checks but it will not get past the flashing green double ended arrow. I have followed the steps online and now a technician is booked in for Friday. 

I was just wondering if there was anything else I could try before then ?

Thanks 

[Lee_R]

Hi Clarky78, thanks for posting and welcome back to our community.

Sorry to hear you were having faults with your service and for any inconvenience.  Also sorry for any concerns your flashing lights may be causing you.  From your heading, I notice you're still using our hub 2ac.  I would like to take a look on your behalf and if you're willing, to replace this?  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R