Green Lights, Flashing Green Arrow

[StainedEye]

Hi all!

Moved to southeast London a month ago and have consistently lost service nightly (from around 11pm to late in the morning, some days), and I'm wondering what the issue is. Virgin's website refuses to direct me to where I can book an engineer, and all online help leads me nowhere as I'm unable to talk to a human being with this company.

I have a Hub 3, and am on the M100 broadband plan, and every time this issue happens (and is happening right now), I have a solid green WiFi light, a solid green power light, and a blinking pair of arrows, all in green. What does this mean, can it be fixed from my home, and how can I get Virgin's attention to book an engineer.

Both myself and my flatmate are students doing mixed online/offline classes, and this can't keep happening as uni is starting and we need reliable service to do our work.

Thank you all so much!

[Tudor]

VM often do maintenance and upgrades overnight. When you next have an outage 

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

and they will advise you if they know about the outage.

[Martin_N]

Hi StainedEye,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your broadband service. 

I have located your account and have taken a look at your levels and it looks like a technician visit is required.

I will private message you to get this arranged.

^Martin