Hello,
I am no stranger to Cable Modems I used to work on the NTL Cable Support Desk back in before Beardy Branson plastered his name all over NTL and changed it to Virgin Media and then bu*****d off and sold his shares. a few weeks ago I noticed the LED band on the SH4 was green. I thought, okay it's doing a firmware update as a green LED if my memory serves me correctly is a firmware update which it was as I checked the logs and it said it had done a firmware update it rebooted and I thought nothing of it.
I noticed today as the modem is on a server rack with my switch under my desk and I thought...? OKAY, why is this still so I reset the modem to the factory and when it restarted it was back to white... set the modem back to Modem Mode as I do not use the router I use a third party with more security... no offence VM. So I thought...? oh hang with SH3 we had 2 different LEDs one White for Router Mode and Red was for Modem mode, has Virgin Media changed the LED to Green for Modem Mode as soon as I switched from Router Mode to Modem Mode it changed from white to green which makes sense however, it would have been nice for a heads up if you were making these changes to the firmware.