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Soltakr83
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Message 21 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Network Log

Time Priority Description

29/06/2021 00:44:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 00:44:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 19:29:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 10:55:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:33:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 14:28:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 18:59:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 05:02:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 05:02:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 00:28:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 09:38:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 09:37:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:42:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:42:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:33:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:30:45Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:30:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Soltakr83
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Message 22 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14990000001.438256 qam32
22030000001.438256 qam9
32110000001.538256 qam10
42190000001.238256 qam11
5227000000137256 qam12
6235000000137256 qam13
72430000000.938256 qam14
82510000000.938256 qam15
92590000000.538256 qam16
102670000000.538256 qam17
112750000000.538256 qam18
122830000000.738256 qam19
132910000000.738256 qam20
142990000000.937256 qam21
153070000000.738256 qam22
163150000000.738256 qam23
173230000000.738256 qam24
184430000001.238256 qam25
194510000001.538256 qam26
204590000001.438256 qam27
214670000001.538256 qam28
224750000001.238256 qam29
234830000001.438256 qam30
244910000001.438256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6880
2Locked38.61680
3Locked38.61960
4Locked38.61540
5Locked37.61280
6Locked37.61200
7Locked38.61640
8Locked38.61390
9Locked38.61240
10Locked38.61470
11Locked38.61590
12Locked38.61160
13Locked38.61810
14Locked37.61510
15Locked38.91210
16Locked38.61610
17Locked38.61820
18Locked38.6960
19Locked38.6970
20Locked38.91230
21Locked38.6890
22Locked38.61070
23Locked38.9990
24Locked38.6740
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Soltakr83
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Message 23 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000033512064 qam13
22580000031.5512064 qam12
33259998333512064 qam11
43940000433512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000
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Soltakr83
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Message 24 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Still have issues with the devices staying connected so hopefully get sorted soo as virgin engineer will take a look. Its more noticable over the weekend and Monday when Im home and family tell me.

 

BQM set up since June 10th.

BQM 

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Ashleigh_C
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Message 25 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Hi there @Soltakr83

 

Thank you so much for updating us. Can I just ask if you are able to provide the BQM for us? If you leave this running for around 48 hours it will give us a good idea of the disconnections happening.

 

Thank you. 

Ash_C
Forum Team



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lotharmat
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Message 26 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Upstream power levels look to be too low! Borderline in 1,3,4 and definitely too low on 2



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Soltakr83
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Message 27 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

@Ash_C

I have linked to it on my last post but that's todays. Do I need to go to the calander and get link for each day? Been monitoring since 10th June.

@lotharmat

I have no idea what that means but can't be good. When it works it's good at over 550mb.

Engineer coming tomorrow to have a look again. 

Thanks

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legacy1
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Message 28 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Your Netgear X6 R8000 should be fine with QoS off and hardware NAT does its thing.

If your still getting slow speed connect a PC to the hub in modem mode and do a speed test.

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Zach_R
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Message 29 of 29
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Re: Good 500mb connection to hub but not to devices with disconnections (No Ranging Responce Rece...

Hi @Soltakr83,

I do apologise, I've taken a look at the BQM results just now, though I can't see anything there that's notable and would explain the issues you've described.

I can also see that you've mentioned an engineer visit has been arranged for tomorrow. Please let us know the outcome of that visit either way and we can proceed from there.

Thanks,
 



Zach - Forum Team


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