Virgin Media Community

[Soltakr83]

Network Log

Time Priority Description

29/06/2021 00:44:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 00:44:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 19:29:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 10:55:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:33:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 14:28:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 18:59:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 05:02:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 05:02:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 00:28:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 09:38:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 09:37:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:42:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:42:9	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:33:33	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:31:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:30:45	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 08:30:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Soltakr83]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	499000000	1.4	38	256 qam	32
2	203000000	1.4	38	256 qam	9
3	211000000	1.5	38	256 qam	10
4	219000000	1.2	38	256 qam	11
5	227000000	1	37	256 qam	12
6	235000000	1	37	256 qam	13
7	243000000	0.9	38	256 qam	14
8	251000000	0.9	38	256 qam	15
9	259000000	0.5	38	256 qam	16
10	267000000	0.5	38	256 qam	17
11	275000000	0.5	38	256 qam	18
12	283000000	0.7	38	256 qam	19
13	291000000	0.7	38	256 qam	20
14	299000000	0.9	37	256 qam	21
15	307000000	0.7	38	256 qam	22
16	315000000	0.7	38	256 qam	23
17	323000000	0.7	38	256 qam	24
18	443000000	1.2	38	256 qam	25
19	451000000	1.5	38	256 qam	26
20	459000000	1.4	38	256 qam	27
21	467000000	1.5	38	256 qam	28
22	475000000	1.2	38	256 qam	29
23	483000000	1.4	38	256 qam	30
24	491000000	1.4	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	88	0
2	Locked	38.6	168	0
3	Locked	38.6	196	0
4	Locked	38.6	154	0
5	Locked	37.6	128	0
6	Locked	37.6	120	0
7	Locked	38.6	164	0
8	Locked	38.6	139	0
9	Locked	38.6	124	0
10	Locked	38.6	147	0
11	Locked	38.6	159	0
12	Locked	38.6	116	0
13	Locked	38.6	181	0
14	Locked	37.6	151	0
15	Locked	38.9	121	0
16	Locked	38.6	161	0
17	Locked	38.6	182	0
18	Locked	38.6	96	0
19	Locked	38.6	97	0
20	Locked	38.9	123	0
21	Locked	38.6	89	0
22	Locked	38.6	107	0
23	Locked	38.9	99	0
24	Locked	38.6	74	0

[Soltakr83]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	33	5120	64 qam	13
2	25800000	31.5	5120	64 qam	12
3	32599983	33	5120	64 qam	11
4	39400004	33	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[Soltakr83]

Still have issues with the devices staying connected so hopefully get sorted soo as virgin engineer will take a look. Its more noticable over the weekend and Monday when Im home and family tell me.

BQM set up since June 10th.

BQM 

[Ashleigh_C]

Hi there @Soltakr83

Thank you so much for updating us. Can I just ask if you are able to provide the BQM for us? If you leave this running for around 48 hours it will give us a good idea of the disconnections happening.

Thank you. 

[lotharmat]

Upstream power levels look to be too low! Borderline in 1,3,4 and definitely too low on 2

[Soltakr83]

@Ash_C

I have linked to it on my last post but that's todays. Do I need to go to the calander and get link for each day? Been monitoring since 10th June.

@lotharmat

I have no idea what that means but can't be good. When it works it's good at over 550mb.

Engineer coming tomorrow to have a look again. 

Thanks

[legacy1]

Your Netgear X6 R8000 should be fine with QoS off and hardware NAT does its thing.

If your still getting slow speed connect a PC to the hub in modem mode and do a speed test.

[Zach_R]

Hi @Soltakr83,

I do apologise, I've taken a look at the BQM results just now, though I can't see anything there that's notable and would explain the issues you've described.

I can also see that you've mentioned an engineer visit has been arranged for tomorrow. Please let us know the outcome of that visit either way and we can proceed from there.

Thanks,